BIOGRAPHY

In the last 16 years. I sharpened my skills at McKinsey & Co, in the emerging tech space at an artificial intelligence product company, and for a wide variety of clients around the world in both the private and public realms. Previous titles include Head of Cognitive Experience Design and Product Adoption Manager. I’m known for quickly diagnosing products, services, and business models. I love how design supports the exploration of risky unknowns and answers it with a concrete pathway amidst the jungle of possible decisions. I think of my work as a lighthouse for people braving the seas of innovation and my services build up the resilience of people as much as they do the products. I maintain my creative muscle with pottery, delivery box papier-mâché, and a daily drawing practice.

EXPERIENCE

• Conducting forensic research to figure out where companies have useful data and that data's fitness for use in artificial intelligence products

• Uncanny ability to identify and solve for the risky disconnects in how an organization believes they operate and the realities of human behavior trying to use old, outdated systems

• No bullshit approach to product adoption with qualitative and quantitative measurements

• Unafraid to tell the inconvenient truths with smart strategies to address them